A newly emotional virus video by a restaurant for his employees has ignited a conversation about the current situation of the hospitality industry.
In the video, filmed at the Table 51 Restaurant in Montreal, Canada, the owner reminds his team in its role in creating an unforgettable experience to eat – something many believe is a lost art in hospitality today.
In the clip, which contains more than two million views, it describes the energy and excitement brought by Friday and Saturday nights to customers.
“The exit on Saturday night or Friday night – do not forget, wearing people wearing clothes,” he said.
“Girls went to the salon today. They did their hair and nails. They bought nice clothes to wear tonight, right? There is a meaning behind the Friday or Sabbath dinner service. People go out for some fun, for a little bit of procedures … They got a children's cliff. They do not want to rush to the house to their children only to realize that they went out for 45 minutes. In the evening.
And he confirms that from the moment when dinner enters the restaurant, everything contributes to the air.
He added: “This energy starts from the hostess, from the managers on the ground, from the waiter when Martinis shakes well until everyone looks like, and this is delicious.”
“I don't know what you are doing, but the sound of the ice is back and forth from the grateful of the electric metal, right? This is the works of restaurants – it's a show. Do you all need to understand that you are a large part of this offer, well? So it appears. It is exciting to be alive in the dining room.”
Then he criticized what he called “Deadbeats” in industry – employees who fail to bring energy and entertainment to their work.
He urged his team to be “unforgettable” and thinking “outside the box.”
“When a customer leaves here and says,” Claudia has served me “,” Clara served me “,” Stefan served me “,” served me “… I can remember the name and I can write it on Google.
The video received praise from commentators, with one writing, “This man understands hospitality.”
“A curse, this is driving. It makes me want to go for dinner.”
“Especially in this economy. Another person added.
“Many restaurants have lost this touch. One commentator wrote:” It is good to see it. “
However, others did not agree, with one person's admission that they did not want an unforgettable waiter.
“I hate it when they boycott our conversation. They mentioned that the ghost server so I can enjoy my husband.
“You should not put this pressure on low -wage workers,” as a social media user claimed.
But another argued that he was only trying to help his employees to gain good tips.
