The customer interrogated the CV after they were claimed that they did not get the vaccination they expected.
They claimed that many emails confirmed the request, but somehow the retailer systems mixed information.
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“Cvshealth has participated in the Pfizer Covid vaccine, and all CVS emails that confirm PFIZER”.
“After my shot, [the] The pharmacist stated that I got Novavax. “
“I showed me his instructions to confirm Novavax,” she added.
Susan explodes CVs for the “nail system”.
“It is not possible to switch to Pfizer now, and it is better.”
Therefore, the customer got the correct type of vaccination, not only from the correct brand.
CVS Answers
The CV quickly responded to Susan's complaint and promised to investigate the situation more and reform any issues.
“Hello, can you share your full name, phone number and CVS site with us in DM so that we can communicate to learn more?” A pharmacy chain answered.
Susan responded with details in a comment again and insisted that the pharmacist was not wrong.
“I showed his page Novavax, but all my email reminders showed Pfizer.”
Novavax [is] It is not as good as Pfizer. I have to Doublecheck every time in CVS now. “
The pharmacy chain responded again and thanked Susan for the details, but it is not clear whether the accident has been resolved since then.
The American sun called CVS for more information.
It is also not the first time that the retail seller promised to consider a complex position that left the customer smoking this month.
CVS closes 900 stores
CVS Health ends its three -year plan to close 900 stores.
CEO Karen Lynch said that it has closed 851 so far, according to the Associated Press in August 2024.
The company announced the plan in November 2021, saying that closing operations will lead to a fragmentation that guarantees that it has “appropriate types of stores in the appropriate locations for consumers and business” per CNN.
The closure reaches approximately 10 % of CVS, in response to changing “consumer purchase patterns”.
Close operations are part of a wider change in the company's website strategy approximately 10,000 sites.
Some stores have been removed to include more health services, such as primary care, and a “improved version” designed by CVS HealthHUB.
Lynch said in 2021: “We are still focusing on the competitive advantage provided by our presence in thousands of societies throughout the country, which complements our extensive digital existence quickly,” Lynch said in 2021.
The closure costs the company about one billion dollars in the fourth quarter of 2021, according to the CNN.
Anger recovery
Another shopping, Brittany, was martyred with a “terrible” experience in the post March 14.
She claimed that the CV owes her for “more than $ 400”, but “it is not even possible to return a phone call or speak to a pharmacist.”
“This is very frustrating because it has passed almost 3 months and I still don't get a recovery!” Pretani chanted.
The typical recovery of the retail seller takes a few weeks at most, so three months are longer than expected.
CVS replied and indicated that the matter requires “these matters seriously” and asked for more information to restore money.
It is not clear whether the money has been returned since then to Bretani.
Another shopper also claimed that her passport was “rejected” by CVS equipment recently and has lost time and money “for nothing.”
CEO David Joinner pledged earlier this month that customers would have lower prescription costs.
