One of the clients said they were told that they had to wait 28 weeks
HMRC explained the process of paying voluntary national insurance contributions (NI) after a clear variation in what I told it in two different ranks. One person communicates with the tax authority on social media on May 6, to ask about the time that the NI voluntary payments take to show them on your NI record.
The Tax Administration said in response to the response to it usually takes two weeks, although it may take longer if there is a “manual intervention”. However, another person contacted the group via social media the next day (May 7), to ask about the period that will take the voluntary 2 NI contributions made by bank transfer to appear in its online record.
HMRC told them that the process could take up to three to five working days “to address the payment from the date you did or sent. But this person answered to say that in his own state, they were facing much longer. They explained: “I made the payments in January and March, and nothing has been updated.
“One of the employees' employees told me that he was waiting for 8 weeks and another was waiting for 28 weeks, and now she says 3-5 days. Can you confirm please?” HMRC told the person that the social media team could not display their personal records, which encourages them to summon the self -assessment line on 0300 200310 or the Webchat experience on the government's website.
HMRC was asked to clarify the relevant time frameworks and what “manual intervention” means in its response to the first customer, and why this process can make the process longer. “The vast majority of payments are reflected in national insurance records within five working days,” said a HMRC spokesman.
“There are some unusual cases that require manual treatment and we have published additional employees to treat waiting times so that no person is left from his pocket.” HMRC said that the majority of payments for customers who use the online pension verification service will be shown on NI records within five working days.
Customers are encouraged to use the “payment of bank account” option on the Internet to avoid errors that require the HMRC official to make some changes – this is what “manual intervention” means – because this can lead to delay.
HMRC gave some examples of what “manual interventions” could cause a delay in your record that is updated:
- If the customer does not pay the exact amount (that is, they closer the closest pound);
- If the customer does not get a 18 -number reference reference number. They can get one by calling the NI auxiliary line.
- When the customer pays without calling HMRC to say the years they want to pay for.
- If the customer was pushed through the check.
- If the customer is abroad.
If manual intervention is needed, the delay can reach 24 weeks for UK customers and up to 28 weeks for customers abroad. HMRC bears the priorities of customers who exceed government retirement age who require manual processing applications, with additional employees deployed for this purpose.
The administration said that there are also “increasing waiting times” due to an increase in recent requests before the end of the previous tax year, which ended on April 5 this year. The end of the year 2024/2025 is an important final date, as you can raise your contributions to NI over a long period, as it goes back to the tax year 20026/2007, until the end of that fiscal year.
You can usually escalate only during the past six tax years, and the system has now returned to these standard parameters. The full country's full pension currently pays 230.25 pounds a week, and it usually needs 35 years of full contributions to obtain the full new amount.
