A 84 -year -old mother entered an arduous battle with her bank after she lost all the savings of her life in a devastating scheme.
Madeleine Selid says she was deceived in revealing her own information to a deception who pretends to be a bank official who took 20 thousand dollars from her account.
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When a Selid approached Bank of America to recover its money, it was paid for two dollar transportation operations and a $ 55 meal – but did not get the entire amount.
“Return to that, but not to follow-up on bank transport is a confusing reason,” Selid told WGGB-TV.
According to what was reported by Bank of America, Selid said that he could not compensate for the total amount because excessive spending does not seem abnormal.
“He mainly said that it is suitable for general practices of my mother's banking behavior.”
“I do not quote from that language. I don't have messages in front of me.
“The challenge is that my mother has never succeeded in negatively.”
“On issues like Mrs. Selid, we are trying to recover the stolen money from the receipt account, but there is no guarantee as soon as the customer declares the payment,” Bank of America told the United States newspaper.
The chaotic situation began when Slade received a text in July asking if it had authorized the payment to GEICO.
Then a Massachusetse resident received a call from a person named Jordan, which he said was with the Bank of America fraud.
Over the course of five hours, Slade was manipulated to abandon her own information while she was said to check transactions and protect her bank account.
Selid's daughter, Sharon, sat in the call and said that there is nothing about the conversation that raised the red flags.
“It is very developed and professional, and therefore there was nothing at the beginning, it was clear that he was linking us that this was not actually representing fraud in Bank of America,” Sharon told WGGB-TV.
However, Bank of America told the United States newspaper, “The representatives of Bank of America will never contact and ask the customer to send money through a wire or any digital payment platform for themselves or for anyone.
“Customers are encouraged to only send money to the people they know, personally.”
Full Bank of America statement
Bank of America shared a statement with Sun us explaining the reason for not issuing full funds to Madeline Slade.
“In cases like Mrs. Selid, we are trying to recover the stolen money from the receipt account, but there is no guarantee as soon as the customer declares the payment,” said a bank of Bank of America.
“Bank of America's representatives will never contact and ask the customer to send money through a wire or any digital payment platform for themselves or anyone else.
“Customers are encouraged to only send money to the people they know, personally.”
After the rescue confirmed her personal information, she then found $ 20,000 missing from her savings account.
“It turned out that he went to South Carolina and then from there, he went to someone, in prison in Florida.”
Selid said that she and her family worked tirelessly to recover her money, but she only met her.
Selid said: “He called it whatever you want, between Mark and Sharon, my children, we have tried everything, everything.”
While fighting a Sultan to recover her money, legislation to combat fraud in front of Congress was presented by Senator Connecticut Richard Blumentel and Senator Massachusetts Elizabeth Warren.
The Consumer Protection Law, from payment, will put more handrails on the existing electronic money transfer law.
The current law does not require banks to compensate customers who are deceived by fraudsters.
Blumentel said during a hearing last summer that the best banks exposed only 38 % of unauthorized Zelle's requests, leaving more than $ 100 million in fraud losses.
Bank of America, JPMorgan Chase, and Wells Fargo questioned its demand.
Banking advice to avoid fraud operations
When fraud processes become more sophisticated with the use of artificial intelligence, it is important to know how to discover the fraud process:
- Be skeptical of online deals that look very good so that they cannot be correct, especially on social media.
- The fraudsters often use tactics to make you feel panic until you make quick decisions – be careful if you are told to make an immediate action and check your contact.
- Chase Bank warns customers of “not to return any unexpected money without calling Chase first.”
- Never send money to a person you spoke to only online or on the phone because this is likely to be a romantic fraud.
- Unless you know 100 % of what you are talking about, you never allow your device to reach your device.
- Never accept help from strangers in ATMs and are always vigilant when making withdrawals.
- Do not send money or click any links indicating that you won a prize.
Source: chase.com
