At Lowe's I apologize to an angry customer after they criticized the retail giant for poor customer service.
The unhappy shopper complained about the lack of service provided and demanded that the chain “rectify the terrible situation.”
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They said they purchased a brand-new washer and dryer from the retailer, but are still waiting for customer service to install it.
But instead of providing the service, the company sent emails claiming that the service had been completed.
“I ordered a washer and dryer. The old ones are supposed to be pulled out and new ones installed,” the frustrated customer wrote on X/Writer.
“[But] I keep receiving emails stating that the service has been completed. It didn't happen. Customer service is not helpful.
“Can you put me in touch with someone who can correct this terrible situation?”
As a goodwill gesture, Lowe's issued an apology to the angry customer.
They commented below the post, saying: “So sorry to hear that.
“So that we can look into this matter and follow up, please send us a direct message with your full name, phone number, email address, and order number. Thank you.”
This isn't the first time Lowe's has been criticized for poor service.
Angry customers have slammed the home improvement retailer for having the “worst customer service”, with some even threatening to return items and cancel orders entirely.
One shopper claimed a $14,000 refrigerator order was handled poorly during the construction process of his home.
“Since the sales person left, everything has been a mess,” they wrote on X.
According to their post, the district manager processed the return without their approval.
They added that repeated attempts to contact Lowe's were unsuccessful: “People pick me up but put me back on the waiting list.
Lowe's responded publicly, apologizing and urging the customer to send a direct message with details of their order.
Another frustrated customer shared her ordeal, saying that the faucet she ordered on September 30 had not left the warehouse more than a month later.
“WORST CUSTOMER SERVICE!!!” she wrote, adding that store representatives told her to “keep waiting.”
Lowe apologized again and requested details of her order via direct message to resolve the issue.
Dissatisfaction extended to hardware deliveries.
Meanwhile, Lowe's recently apologized to customers after shoppers criticized the chain's ordering system.
It comes after another frustrated Lowe's customer warned he almost walked away from an expensive item in the store because of the chain's payment policy.
The customer was so upset that he would spend more elsewhere so as not to encounter the machines.
The American newspaper The Sun previously reported how shoppers became frustrated when technology malfunctioned, extending time in the store.
