LOWE'S has been criticized on social media for an order mix-up — which resulted in one customer installing a $3,500 sliding glass door to the back.
Carrie Bullock took to the X to share the complaint on Thursday, which saw Lowe's order the faulty replacement door to fix their rear fault.
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The issue has still not been resolved after three weeks of annoying waiting for Carrie.
The post reads: “I ordered a sliding glass door with installation by @Lowes for $3,500.
“They installed it backwards. It was December 4th.
“When I asked them to fix this problem, they agreed and said a replacement door had been ordered.
“I received a call on 12/20, saying they again asked to open the wrong door.
“But don't worry, they'll ask for the right door.
“Today, 12/26, I spoke with customer service.
“They did not request the aforementioned door but will send a message requesting the request.
“Don't go to Louie To install anything.
Louie He responded to the thread, saying: “Thanks for reaching out, Carrie.
“We regret this experience.
“Please send us the name on the order, phone number, email, order number, and store location (if purchasing in-store) to us via direct message so our team can further assist you.” review“.
Exodus anger
The US Sun recently reported more Louie problem.
A Louie A shopper couldn't hide his anger after he ran into problems when trying to purchase items.
The customer was so angry that he launched a boycott after his horrific experience at the store in the warehouse.
Todd Yancey said he walked out and claimed he left behind $1,000 worth of products, according to Post X.
He claimed that one of the workers told him that there were no free tellers.
But then Todd claimed he couldn't pay for his items in cash.
This proved to be the last straw.
Explanation of MYLOWE Rewards categories
Below are the tiers included in the Lowe's Rewards program:
- Bronze key: You earn 1 point per dollar spent and offer free standard shipping on qualifying purchases of $35 or more.
- Silver key: You earn 1.25 points per dollar and includes free standard shipping on qualifying items with no minimum purchase required.
- Golden key: You earn 1.5 points per dollar and offer free standard shipping on qualifying items with no minimum purchase.
“I went out and left $1,000 worth of stuff right at the register,” he said.
“What a joke.”
Todd then joked that he was going to Menards, a chain with more than 300 stores in several states across the United States.
The US Sun has contacted Lowe's for comment on its payment policy.
It is not uncommon for retailers to not allow self-checkout users to pay for items with cash.
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