A LOWE shopper has promised to go elsewhere after struggling to pay for items using a Christmas present.
The customer was saddened after realizing that the self-service machine would not accept gift cards as payment.
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They said she went to the hardware store to retrieve the card that was a holiday gift, according to the X post.
She revealed that only self-service machines are available.
But then the customer ran into problems.
“Oh, self-checkout doesn't process gift cards,” bemoaned the exasperated customer.
The shopper was then faced with the dilemma of having to use a cashier to redeem the reward.
But what made her very upset was the lack of cashiers.
“We'll shop somewhere else,” she said.
A Lowe's spokesperson did not respond to the shopper's complaint.
Countless Lowe's shoppers have pointed out the presence of self-checkout stations in hardware stores across the country.
It has pushed some shoppers over the edge.
“I have officially stopped shopping at Lowe's,” one customer posted on Reddit.
“I won't check myself.”
The customer claimed that having the option is beneficial to shoppers.
“It's time to fight back with the power of the wallet,” the shopper shouted as he tried to rally other supporters.
Latest changes Self checkout
Retailers are developing their own self-checkout strategy in an effort to speed up checkout times and reduce theft.
Walmart shoppers were shocked when self-checkout lanes were made available at various locations only for Walmart+ members.
Other customers reported that self-checkout was closed during certain hours, and more cashiers were available instead.
While shoppers feared shoplifting would fuel the upgrades, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.
One bizarre experiment involved an RFID-enabled self-checkout kiosk that would stop hotly contested receipt checks.
However, this trial run has been phased out.
At Target, items are restricted at self-checkout.
Last fall, the brand rolled out new express self-checkout lanes across 200 stores with 10 or fewer items for added convenience.
As of March 2024, this policy has been expanded to 2,000 stores in the United States.
Shoppers also discovered that their local Walmart stores are limiting customers to 15 items or fewer to use self-checkout machines.
Others vowed they would not turn to the retailer – unless it changed course.
“I'm able to do self-checkout, but when I walk into a business and there's only kiosks or self-checkout, I walk back out,” another pledged.
“It's a matter of principle.”
The US Sun previously contacted Lowe's for comment on its checkout policy. We did not receive a response.
Self-checkout is a feature at retailers large and small, and is often welcomed for convenience.
Shoppers have complained that the self-service lanes are no longer as efficient as they should be.
Commodity limits
This has prompted some companies, sLike Target, to impose limits on the number of items that can be scanned.
But such politics have proven divisive.
Long lines are a common complaint with self-checkout, but retailers haven't given up on the shopping concept.
In October, Sam's Club opened its futuristic store in Grapevine, Texas, and is asking shoppers to check out items via scan-and-go.
Shoppers can check out items via mobile phones instead of scanning merchandise into a self-service machine.
Those who are skeptical about self-checkout cannot turn to the cash register because there are none in the store.
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