Woman hit with $234 towing fee despite paying for parking pass – her car was hauled off just 10 minutes later

A woman who paid the parking pass for her car was left when she was pulled away after only 10 minutes – leaving her $ 234 fees.

Stephanie Keeler, from San Antonio, Texas, went to a rock show near East Houston Street, stopped in a legal place, and paid for a 24 -hour pass, and until she got pictures of receipts as a guide.

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But a few hours later, she found herself saving her enchanted car – although she is completely defective.

She spoke to Kens5, she said: “I reviewed all the signs to make sure that all the numbers are identical.”

But this was not important, as a cloud truck, run by Wrecker CresWell, still takes her car – with papers showing that they occurred less than 10 minutes after paying it.

To add an insult to the injury, the supposed cause of the withdrawal was included as “non -payment.”

Keeler called SAPD hours after leaving the concert, and it is supposed to be suspected that her car had been stolen.

However, one of the officers told her that the car had been pulled into a storage facility close to a company called Solutions Management Vehicle a company.

The company shares a a job Title with Wrcker CresWell and both companies are owned by the same person.

Keeler said she tried to explain to the employee that she had evidence of payment.

“I really felt tense,” she added.

“I did not provide information and I had to cough money to get my car out. I felt very frustrated.”

After this ordeal, I got a receipt and sent a complaint to the Wrecker CresWell service, as well as several company numbers.

However, you did not get a response.

But after reaching the local media, Keeler received a call from the company's representative.

“She said she did not know what happened with correspondence, or what happened to Berili online, or why no one contacted me, but they were calling for a recovery.”

CresWell later tried to provide an explanation.

They said: “In the Cristail wreck, we are committed to ensuring a fair and transparent enforcement process in all the characteristics that we manage.

“We want to address a recent accident in which the customer's vehicle was mistakenly withdrawn despite payment in exchange for parking.

“Our implementation process depends on the actual time of the digital enforcement system, which our drivers use to verify whether the car has an active pass.

“When the driver specifies a vehicle without an active pass to parking the system, they follow fixed procedures to document the violation and then follow up with clouds.

In this particular case, the system did not reflect an active pass at the time of enforcement.

“Although we cannot see the period when the car was stopped before the payment is performed, it is possible to process the payment after the enforcement examination.

“We understand that this position caused the customer to be disturbed, and as a result, we issued a full recovery of the drawing fees.

“We are reviewing our operations to determine how we can make improvements to reduce situations like these in future While maintaining the integrity of our enforcement procedures.

“Customer satisfaction is a priority, and we appreciate the understanding of society as we continue to improve our operations.”

Keeler said she hopes to be able to solve the problem before payment, adding: “It took it news To reach them to respond. “

After this case, car drivers in the area are urged to take a picture of their car parking, and if the receipt is electronic, wait for a text message from the system before leaving their car.

They should be familiar with the parking corridor health period and ensure the validity of the license plate number in the receipt.