Bad weather forced nearly 300 passengers from Mexico to spend the night on the airport runway – because their aircraft were transferred to a regional airport in Alabama without any habits to treat them.
Nearly 300 passengers arrived on two separate flights from Mexico to their final destination in Atlanta 15 hours – after the storm turned their planes into a regional airport without habits, forcing them to spend the night in the runway.
One plane from Mexico City and another from Cabo San Lucas was re-directed to Montgomery's regional airport on Thursday night, after storms led to a ground stop at Hartfield-Jackson Atlanta International Airport, where they were to be for the ground.
“It was assumed that it was three and a half hours, and it turned out that it was nearly 20 hours,” said Alex Alvarez, in which it caught, 11Alive. “The bad weather, we understand it. But things continued to accumulate and accumulate.”
Alvarez said that the plane was walking in circles until the captain recently said that they were running out of fuel and landed in Montgomery.
But as a regional airport, Montgomery does not have the protection of customs and borders, so passengers were not allowed to leave the plane after they landed around 10:30 pm
The trip from Cabo San Lucas to Atlanta faced the same problem when it was transferred to Montgomery due to bad weather.
This made the clay worse, the pilots and the crew reached the maximum permitted hours at night, so the passengers had to wait on the airport runway.
It was not even after 5 am on Friday, passengers were allowed to leave, as Delta prepared to put them on a trip from Montgomery to Atlanta after the storms were cleared.
But until then, they were confined to the gate because they still did not pass through customs.
Alvarez said that Delta was fed by sandwiches and slices on Friday morning, but only after they waited for hours.
Delta said that she reaches every customer and provides full recovery.
“We have surpassed how we aspire to serve and care for our customers amid thunderstorms in the southeastern United States,” a spokeswoman said.
